At MC Glass Bottles, we take pride in offering premium, reusable and eco-friendly 500 ml glass water bottles. Every order is carefully inspected and securely packed before dispatch.
Due to the fragile nature of glass products, please review the following return, replacement and refund conditions before placing an order.
1. Eligibility for Return or Replacement
A return or replacement request may be accepted only when:
- The bottle arrives broken or damaged
- The product has a manufacturing defect
- You receive an incorrect bottle model
- An item is missing from your order
- The request is submitted within 3 days of delivery
A change of mind, incorrect model selection or preference-related concern is not eligible for return or replacement.
2. Mandatory Unboxing Video
Customers must record a clear, continuous unboxing video before opening the package.
The video should clearly show:
- The sealed outer package
- The shipping label
- The complete unboxing process
- The damaged, defective, incorrect or missing product
- All products and packaging received
Claims submitted without a clear unboxing video and supporting photographs may not be accepted.
3. How to Submit a Request
To request a return or replacement:
- Contact us within 3 days of delivery.
- Provide your order number and registered contact details.
- Send the complete unboxing video and clear photographs.
- Include a short description of the issue.
- Wait for confirmation before returning the product.
Our team will review eligible requests and respond within approximately 48 business hours.
Do not return a product without receiving approval and return instructions from us.
4. Return Conditions
An approved returned product must be:
- Unused and unwashed
- In its original condition
- Packed in the original box and protective packaging
- Returned with all lids, straps, accessories and complimentary items
- Accompanied by the original invoice or proof of purchase
Products damaged through improper use, mishandling or poor return packaging will not be eligible for a refund or replacement.
5. Refund Process
After receiving the returned product, our team will inspect it to confirm eligibility.
Approved refunds will be processed to the original payment method within 7–10 business days. The time taken for the amount to appear may depend on the bank or payment provider.
For eligible Cash on Delivery orders, customers may be asked to provide verified bank-account or UPI details.
Original shipping and return-delivery charges are non-refundable unless the issue resulted from an incorrect or damaged product supplied by us.
6. Replacement and Exchange
Replacements are provided only for eligible damaged, defective, incorrect or missing products.
Where possible, the replacement will be the same bottle model originally ordered. If the model is unavailable, we may offer:
- Another available model of equivalent value
- Store credit
- An eligible refund
Availability will be confirmed after the request is approved.
7. Order Cancellation
Standard orders may be cancelled only before dispatch.
Orders cannot be cancelled after they have been packed, shipped or handed over to the delivery partner. Approved prepaid cancellations will be refunded through the original payment method.
Bulk orders may not be cancelled after confirmation or processing has started.
8. Non-Returnable Items
Returns or refunds will not be accepted for:
- Used, washed or damaged bottles
- Products without their original packaging
- Damage caused by dropping, impact or mishandling
- Damage caused by sudden temperature changes
- Minor colour or finish variations
- Discounted, clearance or promotional products
- Complimentary products or gifts
- Products returned without prior approval
- Requests submitted after the three-day period
9. Damaged Delivery Packaging
If the outer package appears severely damaged, do not accept the delivery where refusal is permitted.
If you accepted, record the condition of the package before opening it and preserve all packaging until the claim is resolved.
10. Contact Us
For order assistance or an eligible return, replacement or refund request, contact:
MC Glass Bottles
Phone: +91 82472 82739
Address: India